Xaelor Privacy Policy
Last updated: 10 August 2026
1. About This Policy
This Privacy Policy explains how Xaelor handles personal information in connection with its game servers, website, account systems, payment gateway and related services.
Xaelor is operated as an independent hobby project from the United Kingdom.
2. Information We May Process
Depending on how you use Xaelor, we may process:
- your game account username;
- your email address;
- password authentication data in a protected, non-plaintext form;
- account and game data needed to operate the service;
- security or technical information generated by servers or hosting systems, which may include IP addresses and timestamps where such logs are enabled;
- transaction references, payment status, amount and currency received from payment providers; and
- communications you send to Xaelor support.
Xaelor does not ask users to send passwords or full payment-card details by email.
3. Why We Use This Information
Information may be used to create and operate accounts, authenticate users, provide password recovery and password changes, operate and secure the game and website, prevent cheating or fraud, deliver virtual content after payment, investigate payment or account issues, enforce game rules and respond to support requests.
4. Password Security
Xaelor does not intend to store user passwords in readable plaintext.
Password authentication data is intended to be protected using appropriate cryptographic techniques.
5. Payment Providers
Payments may be processed by third-party providers, including PayPal, Stripe and Revolut.
Where payment is handled by these providers, Xaelor does not directly store full payment-card details.
Xaelor may receive limited transaction information such as a transaction reference, payment status, amount, currency and information needed to credit the correct game account or investigate a refund.
6. Hosting and Infrastructure
Xaelor is operated from the United Kingdom but may use hosting and infrastructure located in other countries.
Game or service infrastructure may be hosted in France or elsewhere in the European Economic Area where appropriate for service performance and availability.
7. Data Security
Xaelor uses reasonable technical and organisational measures intended to protect account and service information.
Communications between relevant web and server components may use encrypted connections where configured.
No online system can be guaranteed to be completely secure.
8. Data Retention
Xaelor will seek to retain personal information only for as long as reasonably necessary for the purpose for which it is used.
Account information may be retained while an account remains active and for a reasonable period afterwards where needed for security, fraud prevention, dispute handling, backups or legal obligations.
Transaction records may need to be retained for accounting, tax, fraud-prevention, payment-dispute or legal purposes.
9. Sharing of Information
Xaelor does not sell user personal information.
Information may be shared where reasonably necessary with hosting or infrastructure providers, payment providers such as PayPal, Stripe and Revolut, technical service providers, professional advisers where necessary, or authorities where disclosure is legally required.
10. Your Rights
Depending on applicable UK data-protection law and the circumstances, users may have rights to request access, correction or deletion of their personal information, or to object to or restrict certain processing.
Privacy requests may be sent to:
11. Cookies and Website Technologies
The Xaelor website or payment gateway may use cookies or similar technologies where necessary for login, security, session management or payment flow.
If non-essential analytics, advertising or similar cookies are introduced, Xaelor should provide appropriate information and obtain consent where required.
12. Changes to This Policy
Xaelor may update this Privacy Policy to reflect changes to the service, infrastructure, payment systems or applicable requirements.
13. Contact
Privacy, account and general enquiries:
Payment and refund enquiries: